Customer Service Representative

🚀 Launch Your Career with Shipping Pilot, the E-Commerce Fulfillment Powerhouse! 🚀

Tired of the ordinary? Ready for liftoff? ✈️ Join Shipping Pilot, the innovative e-commerce fulfillment company that’s skyrocketing 📈 small businesses to success! We’re not just a start-up; we’re a rocket ship 💥 ready to blast off, and we’re looking for co-pilots to join our high-flying crew.

Gain Experience with the Biggest Names in E-Commerce

Get hands-on experience with order processing and fulfillment for major platforms like:

• Amazon 📦
• Walmart 🛒
• eBay 🛍
• Shopify 💻
• TikTok/Meta 📱
• And more! ✨

What We Do

We’re the all-in-one solution for e-commerce shipping and fulfillment. Forget juggling multiple vendors; we handle everything from warehousing 📦 to packaging 🎁 to shipping 🚚 , so you can focus on growing your business.

Why You’ll Love It

• Explosive Growth: We’re on a trajectory for massive expansion, which means endless opportunities for your career to take flight. 🚀
• Dream Team: Work alongside passionate, talented individuals who love what they do and are dedicated to your success.🤝
• Career Ownership: Chart your own course! 🗺 We provide the tools and resources for you to create your own unique career path within our company.
• Fun Factor: Who says work can’t be fun? 🥳 We foster a vibrant, positive work environment where creativity and innovation thrive. 💡

Overview

The Customer Service Representative will play a pivotal role in maintaining our reputation for exceptional customer service within the logistics industry. You will be the primary point of contact for our clients, managing their inquiries, resolving issues, and ensuring seamless operations. This role
requires a proactive and detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering outstanding service. This role will require the individual to be on site five days a week for the entirety of their shift.

Key Responsibilities

•  Serve as the primary contact for client inquiries and requests.
• Maintain clear, professional, and timely communication with clients via phone, email, and other channels.
• Process and track orders, ensuring accuracy and timely fulfillment.
• Coordinate with warehouse and transportation teams to manage the flow of goods and address any disruptions.
• Address and resolve client issues, including shipment discrepancies, delays, and other service-related challenges.
• Liaise with internal departments to find solutions and provide updates to clients.
• Prepare and maintain accurate records of client interactions and transactions.
• Generate regular reports on service performance, identifying areas for improvement.
• Develop and maintain strong, positive relationships with clients.
• Understand clients’ business needs and logistics requirements to provide tailored solutions.
• Proactively communicate with the customers if there are any concerns, delay’s, etc.
• Ability to work cross functionally within Shipping Pilot and our customer’s. 

Qualifications

• At least five years of experience in a customer support role in a warehouse environment.
• Proven track record in client relationship management within warehouse or logistics settings, showcasing adeptness in project management practices.
• Bachelor’s degree in business administration, logistics, supply chain management, or a related field is a plus.

Pay

• $45,000 – $55,000 per year

If you’re a motivated go-getter with a passion for e-commerce, we want you on board! Buckle up and get ready for an exhilarating ride with Shipping Pilot. Your dream career is just a click away.🖱 Apply today and let’s soar together! 🐦

We are an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified individuals regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state, and local law.